Samsung to Delete Inactive Accounts: Important Update for Users

Samsung has initiated a notification process informing users about an upcoming policy change regarding account inactivity. Starting July 31, accounts that have remained inactive for two years will be classified as "inactive" and are at risk of being deleted.

Impending Account Deletion Policy

In a recent communication to customers, Samsung emphasized that accounts not accessed during the past two years will lead to complete data loss upon deletion. “If an account is deleted, access to the account will be restricted and all data linked to the account will be deleted,” stated the email issued this week. The company highlighted that any deleted accounts and associated data cannot be recovered.

This policy could pose challenges for former Samsung users planning to return in the future. Access to essential services, such as the Galaxy Store and various Samsung applications—including Galaxy Health and Galaxy Wearables—requires an active Samsung account. Deleting an account could result in the loss of all related data and functionality.

Exceptions to the Inactivity Policy

Samsung has outlined specific exceptions to this policy. Registered family accounts, accounts that have recorded usage or accumulation of reward points, and accounts used for purchasing products on Samsung’s website will remain classified as active. These exceptions ensure that users who engage with Samsung services in these ways will not face account deletion.

How to Keep Your Account Active

To prevent account deletion, maintaining activity is straightforward. Users must generate at least one instance of account activity every two years. This can include:

• Creating a new account
• Logging into an existing account
• Using any connected Samsung service while signed in

For those with no plans to return to Samsung, accounts can be allowed to be deleted automatically, but it’s crucial to consider the implications on access to connected applications beforehand.

Conclusion

As Samsung intensifies its efforts to manage account activity, users are urged to verify their account status and ensure continued engagement to avoid unexpected data loss. Whether redeeming rewards or maintaining access to essential apps, staying active on your Samsung account is key.

Stay informed of these updates to ensure uninterrupted access to Samsung services.