PRNewswire
Las Vegas [US] / Bengaluru (Karnataka) [India], April 11: Tredence, a prominent
data science
and
AI solutions provider
Today marked the release of Tredence by the company.
Customer 360
, a revolutionary customer insight platform tailored for Telco, Media & Technology (TMT) companies showcased at Google Cloud Next 2025. It is constructed on
Google Cloud Platform
,
Customer 360
connects fragmented
customer data
To provide instant analytics, ultra-customized experiences, and anticipatory intelligence that boost interaction, loyalty, and income expansion.
Tredence
Customer 360
provides an AI-powered comprehensive perspective of the customer, integrating first- and third-party information from various points such as streaming services, gaming platforms, customer support, and commercial media channels. This solution breaks down data barriers, featuring more than 40 Customer Experience Management models, over 200 AI/Machine Learning accelerators, along with approximately 30 self-service options. These tools enable businesses to forecast consumer actions, refine engagements, and achieve outstanding results. From minimizing client attrition to boosting advertising income or improving call center performance,
Customer 360
offers an intelligent overlay that shifts customer interaction from being responsive to predictive.
Customer 360
doesn’t merely examine data—it forecasts, deduces, and customizes user engagements using over 2,500 behavioral indicators, predicting outcomes ranging from customer attrition risks to pricing sensitivities. This Customer Engagement Catalyst, fueled by Generative Artificial Intelligence, provides immediate, AI-generated perspectives via conversational language, thereby removing the need for complex dashboards and waiting periods. It integrates effortlessly across various channels including marketing efforts, call centers, and online interfaces.
Customer 360
adjusts to each personality, be it a business leader looking for instant responses or a data scientist exploring detailed analytics.
Telecommunication, media, and technology companies require more than just a dashboard; they need a growth engine.
Customer 360
fulfills this commitment by integrating AI, predictive analytics, and sector-specific insights to assist companies in forecasting customer requirements and responding promptly in real-time,” stated Shub Bhowmick, CEO of Tredence. “By leveraging Google Cloud’s expandable architecture and sophisticated AI features, we are empowering our clients to enhance their customers’ experiences and achieve lasting expansion.”
“Customers today expect seamless, intelligent interactions across all digital and physical touchpoints,” said Anupam Wahi, Chief Business Officer, Telco, Media & Tech, Tredence. “Tredence
Customer 360
is purpose-built for Telco, Media and Tech enterprises that leverages customized LLMs and their Generative AI capabilities to decode customer intent, reduce churn, and unlock new revenue streams, all while maintaining the highest standards of data security and governance.”
Tredence will showcase
Customer 360
and share success stories at booth – 3079 during Google Cloud Next 2025 at the Mandalay Bay Convention Center, Las Vegas.
Click here to learn more:
Enhancing Decision Intelligence through Agentic AI
|
Google Cloud Next ’25.
About Tredence
Tredence is a global
data science
and
AI solutions provider
Dedicated to addressing the final hurdle in AI—the space separating idea generation from practical application—Tredence utilizes deep industry knowledge, advanced data platforms, and pre-built tools along with key collaborations to deliver customized, state-of-the-art services to its clientele. With over 3,000 professionals and locations spanning across major hubs such as the San Francisco Bay Area, Chicago, London, Toronto, and Bengaluru, Tredence serves some of the biggest names in sectors like Retail, Consumer Packaged Goods (CPG), High Technology, Telecommunications, Banking & Finance, Healthcare, Tourism, and Manufacturing.
To learn more, kindly visit
www.tredence.com
and follow us at Tredence on
LinkedIn
.
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