PRNewswire
Mumbai (Maharashtra), India – On April 25, Startek®—a leading digital-first company offering global customer experience (CX) solutions—is delighted to share that they have been recognized as a winner in the 2025 Excellence Awards.
Customer Service Award
s, presented by the Business Intelligence Group. The Startek Generative AI platform was honored in the
Technology of the Year
category, reinforcing the organization’s commitment to
innovation-driven CX
And its role in revolutionizing service excellence.
Tailored to boost agent capabilities and strengthen immediate engagements, Startek Generative AI provides smart automation along with anticipatory analytics that accelerate problem-solving, heighten individualized service, and uplift overall customer contentment. This accolade-worthy innovation earned praise for tackling intricate Customer Experience issues via AI-supported agent assistance, targeted information retrieval, and forward-thinking client interaction—generating tangible benefits for multinational customers spanning various sectors.
“It’s a privilege to receive this recognition from the Business Intelligence Group for our innovative approach to customer service,” stated Abhinandan Jain, Chief Growth Officer at Startek. “Here at Startek, we view AI as a tool to enhance customer experiences. Our Generative AI platform assists teams in working more efficiently, responding quicker, and offering highly customized support. This accolade underscores our commitment to leveraging technology to elevate CX while ensuring human touch remains central to all interactions.”
The Excellence in
Customer Service Award
We honor individuals, teams, and organizations that are revolutionizing the way businesses engage their customers. The winners are chosen by a group of business leaders who evaluate entries based on innovation, service impact, and quantifiable outcomes.
About Business Intelligence Group
The Business Intelligence Group was established with the aim of acknowledging genuine talent and outstanding achievement within the corporate sector. In contrast to many other industry awards, theirs are evaluated by experienced business leaders who bring valuable expertise and perspective. Their distinctive evaluation method uses an exclusive scoring system designed to assess company success across various operational areas, thereby honoring businesses that outshine their competitors.
About Startek
Startek® stands as a worldwide frontrunner in managing customer experiences, offering extensive digital transformations andCX solutions. Boasting more than three decades of experience, Startek assists various sectors in crafting distinctive and individualized engagements for their clientele. Serving clients from 12 different nations via a workforce of 38,000 professionals, Startek dedicates itself to bridging companies with consumers using creativity, compassion, and superior operations. For further details, you can explore their website.
www.startek.com
and follow us on
LinkedIn@Startek
.
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